| Customer Service -- Customer Loyalty Wins Sales by Gary Wollin | | Customer Service -- Customer Loyalty Wins Sales
Batteries not included. Three of the dumbest words.
Your Company spent millions of dollars to develop this wonderful
product. Engineers spent countless hours creating and refining it. You spent
additional millions of dollars in advertising ...
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| Add Value - And Kill Mediocrity in Customer Service by John Madden | | There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service. Mediocre is a strong word for average. That's where your experience as a customer is not ... Full Article | | Views: 258; Rating: N/A; Article Word Count: 646; Article Characters Count: 3656 |
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| Adjustment DENIED by Jan Verhoeff | | It's just a simple thing I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves had been removed from the original box and put into ... Full Article | | Views: 97; Rating: N/A; Article Word Count: 789; Article Characters Count: 4415 |
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| And The Difference is... Attitude by Larry Galler | | I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr. Galler," which shocked me further as I don't have a clue how he knew my name obviously there was some way of identifying my car, and ... Full Article | | Views: 196; Rating: N/A; Article Word Count: 379; Article Characters Count: 2180 |
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| Are You A Coward? I Was by Colin Shaw | | Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams never used to ... Full Article | | Views: 281; Rating: N/A; Article Word Count: 610; Article Characters Count: 3194 |
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| Automating Your Customer Support by Richard Grady | | My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day tasks as possible. From a personal point of view, one of the tasks that takes up a lot of my time is answering emails. It isn't just answering ... Full Article | | Views: 414; Rating: N/A; Article Word Count: 1007; Article Characters Count: 5571 |
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| Client Service as a Competitive Advantage by Doug Brown | | As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose. For example, if I ask people, "What is your unique differentiation in the marketplace?" ... Full Article | | Views: 380; Rating: N/A; Article Word Count: 1420; Article Characters Count: 8217 |
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| Customer Feedback: Everyone has an Opinion - USE IT. by Thomas Antion | | Have you ever been in a department store and known exactly what you were looking for but couldn't locate any staff to help you find it? Think of your website as your very own department store, and your contact numbers, email addresses, and FAQ's navigational buttons as your staff. Without these ... Full Article | | Views: 180; Rating: N/A; Article Word Count: 303; Article Characters Count: 1791 |
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| Customer No Service - How to Lose a Loyal Customer. by Phil Gerbyshak | | So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talking about: the cool one downtown that has 1000 different types of produce, and a whole aisle dedicated to gourmet coffee and teas. The one with the free... Full Article | | Views: 177; Rating: N/A; Article Word Count: 747; Article Characters Count: 3811 |
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| Customer Satisfaction and the Service Business by Jennifer Cram | | The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. Customer satisfaction is a qualitative assessment of the services you provide, and therefore it is a surrogate measure of ... Full Article | | Views: 227; Rating: N/A; Article Word Count: 521; Article Characters Count: 3222 |
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| Customer Service, the Internet's Primary Neglected Business Concern by Mike Jolley | | Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane? Yes, pretty much, but it's also good customer service, and it's a good investment, and the "secret" of ... Full Article | | Views: 360; Rating: N/A; Article Word Count: 903; Article Characters Count: 4918 |
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| How Not to Get Stiffed, Improving Your Collection Procedures by Michelle Dunn | | Some businesses have slow paying customers or past due balances because they didn't "train" their customers in the beginning. It is important that your customers know your credit policy and/or terms of payment, BEFORE they become a customer. Reiteration of your credit policy, when payment... Full Article | | Views: 41; Rating: N/A; Article Word Count: 381; Article Characters Count: 2188 |
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| Importance of Good Customer Support in Online Computer Peripherals Shops by Vinodh Pushparaj | | Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are available? Not sure about the configuration that would best suit your need? Worried that your budget might not fetch you your long dreamt hi-fi? Just relax! ... Full Article | | Views: 98; Rating: N/A; Article Word Count: 708; Article Characters Count: 4298 |
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| Life-long Learning by Harry Jones | | "Life-long learning" is a popular trend that continues to offer vast opportunities to all those who recognize its value. It also applies to more than a single segment of your business. For instance, consider its application in a key area such as customer service and satisfaction. Do your ... Full Article | | Views: 90; Rating: N/A; Article Word Count: 529; Article Characters Count: 3196 |
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| Making Your Contacts Work For You by Sue And Chuck DeFiore | | The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked... Full Article | | Views: 474; Rating: N/A; Article Word Count: 502; Article Characters Count: 2608 |
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| One of the Secrets of a Great Customer Experience by Colin Shaw | | A few weeks ago we conducted our annual "Customer Experience Study Tour" in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of building a great Customer Experience. Companies ... Full Article | | Views: 402; Rating: N/A; Article Word Count: 894; Article Characters Count: 5075 |
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| Passing the After-Sales Test by Vernon Stent | | Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods they sold refrigerators that they had purchased at very low cost from an eastern European company (... Full Article | | Views: 524; Rating: N/A; Article Word Count: 778; Article Characters Count: 4387 |
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| Speed as a Trend by Harry Jones | | Observing and reacting to trends makes the difference between success and failure in today's marketplace. Technology is shrinking time and space, giving customers more choices and businesses more competition with less time to respond. Thus, speed is an emerging trend that impacts business in a ... Full Article | | Views: 34; Rating: N/A; Article Word Count: 533; Article Characters Count: 3218 |
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| We Sell For Less and Our Stores Are a Mess. by Matthew Keegan | | What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: ... Full Article | | Views: 520; Rating: N/A; Article Word Count: 482; Article Characters Count: 2754 |
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| What You Need to Know About CRM by Frank Dazerton | | 1. It's all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the core of CRM. CRM programs need to be designed to appeal to the business' customers. The best Call Centers are the ones which customers find easy to... Full Article | | Views: 162; Rating: N/A; Article Word Count: 556; Article Characters Count: 3258 |
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| Your Career Plan-Think Like A CEO by Elizabeth Lengyel | | You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could only find ... Full Article | | Views: 392; Rating: N/A; Article Word Count: 780; Article Characters Count: 4449 |
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| 4 Customer Service Mistakes Companies Should Avoid Making by Russ Mate | | 1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Would you think it normal business practice for a retail store clerk to ask you to "wait a minute... Full Article | | Views: 438; Rating: N/A; Article Word Count: 451; Article Characters Count: 2508 |
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| 4 Easy Steps to Better Online Customer Support by Bina Omar | | Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too. If you're like many of us out there, the ... Full Article | | Views: 171; Rating: N/A; Article Word Count: 759; Article Characters Count: 3998 |
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| 7 Bits Of Critical Information You Can't Afford NOT To Know About Your Customers by Lora J Adrianse | | If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. It's about really knowing them as individuals, knowing what they mean to your business, and most of all, knowing what you need to... Full Article | | Views: 463; Rating: N/A; Article Word Count: 514; Article Characters Count: 2933 |
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| Ain't We Wonderful. by Pat Quinn | | It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college. You ... Full Article | | Views: 315; Rating: N/A; Article Word Count: 531; Article Characters Count: 3024 |
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| Are You Giving Your Customers Enough Reasons To Return To Your Business? by Karin Manning | | Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis. To ... Full Article | | Views: 91; Rating: N/A; Article Word Count: 1072; Article Characters Count: 6040 |
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| At Your Service: The Ten Commandments of Great Customer Service. by Susan Freidmann | | Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you... Full Article | | Views: 483; Rating: N/A; Article Word Count: 817; Article Characters Count: 4650 |
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| Become a Customer Enthusiasm-Guru. by Peggie Arvidson Dailey | | One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru. Your question... Full Article | | Views: 213; Rating: N/A; Article Word Count: 636; Article Characters Count: 3705 |
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| Communicating Value by Terence R. Traut | | Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about. Always, but especially during lean times, effective sales professionals know the importance of communicating value. Budgets if they ever were ... Full Article | | Views: 410; Rating: N/A; Article Word Count: 392; Article Characters Count: 2308 |
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