http://www.articlefeedster.com Free Reprint Article Feedster and Web Site Content - Business (Customer Service) en-us http://www.ezinearticles.us/articles/Business:Customer-Service/Ignite-Your-Massage-Therapy-Business-_2.htm How to get all the clients you need in your massage therapy business, and, keep them coming back! 14346 Tue, 15 Apr 2008 13:07:03 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Customer-Service-Customer-Loyalty-Wins-Sales.htm Customer Service -- Customer Loyalty Wins Sales Batteries not included. Three of the dumbest words. Your Company spent millions of dollars to develop this wonderful product. Engineers spent countless hours creating and refining it. You spent additional millions of dollars in advertising ... 14235 Tue, 01 Apr 2008 13:07:02 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Add-Value-And-Kill-Mediocrity-in-Customer-Service.htm There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service. Mediocre is a strong word for average. That's where your experience as a customer is not ... 11817 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Adjustment-DENIED.htm It's just a simple thing I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves had been removed from the original box and put into ... 11818 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/And-The-Difference-is-Attitude.htm I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled which shocked me and said, quot;Hello Mr. Galler, quot; which shocked me further as I don't have a clue how he knew my name obviously there was some way of identifying my car, and ... 11819 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Are-You-A-Coward-I-Was.htm Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams never used to ... 11824 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Automating-Your-Customer-Support.htm My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day tasks as possible. From a personal point of view, one of the tasks that takes up a lot of my time is answering emails. It isn't just answering ... 11812 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Client-Service-as-a-Competitive-Advantage.htm As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15 years, I often find it somewhat amusing how people answer the questions I pose. For example, if I ask people, quot;What is your unique differentiation in the marketplace quot; ... 11816 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Customer-Feedback-Everyone-has-an-Opinion-USE-IT-.htm Have you ever been in a department store and known exactly what you were looking for but couldn't locate any staff to help you find it Think of your website as your very own department store, and your contact numbers, email addresses, and FAQ's navigational buttons as your staff. Without these ... 11821 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Customer-No-Service-How-to-Lose-a-Loyal-Customer-.htm So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talking about: the cool one downtown that has 1000 different types of produce, and a whole aisle dedicated to gourmet coffee and teas. The one with the free... 11825 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Customer-Satisfaction-and-the-Service-Business.htm The relationship between customer satisfaction and success of a service business is a direct one. Customer satisfaction measurement, however, is a much more complex matter. Customer satisfaction is a qualitative assessment of the services you provide, and therefore it is a surrogate measure of ... 11810 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Customer-Service-the-Internets-Primary-Neglected-Business-Concern.htm Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Is that insane Yes, pretty much, but it's also good customer service, and it's a good investment, and the quot;secret quot; of ... 11809 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/How-Not-to-Get-Stiffed-Improving-Your-Collection-Procedures.htm Some businesses have slow paying customers or past due balances because they didn't quot;train quot; their customers in the beginning. It is important that your customers know your credit policy and or terms of payment, BEFORE they become a customer. Reiteration of your credit policy, when payment... 11815 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Importance-of-Good-Customer-Support-in-Online-Computer-Peripherals-Shops.htm Looking for hi-fi computer peripherals Finding it tough to decide on the product you need to purchase Not sure about the models that are available Not sure about the configuration that would best suit your need Worried that your budget might not fetch you your long dreamt hi-fi Just relax! ... 11814 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Life-long-Learning.htm quot;Life-long learning quot; is a popular trend that continues to offer vast opportunities to all those who recognize its value. It also applies to more than a single segment of your business. For instance, consider its application in a key area such as customer service and satisfaction. Do your ... 11828 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Making-Your-Contacts-Work-For-You.htm The best way to explain this concept is to tell you a story. While calling for lease purchasing property, I spoke with an older widowed woman. I went through my script and when I asked her why she thought her home hadn't sold, she said to me, I just don't know, I put it in the paper. I then asked... 11813 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/One-of-the-Secrets-of-a-Great-Customer-Experience.htm A few weeks ago we conducted our annual quot;Customer Experience Study Tour quot; in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of building a great Customer Experience. Companies ... 11823 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Passing-the-After-Sales-Test.htm Some time ago a major UK food retailer decided to branch out into non-foods. Well, they all do it now, but in those days it was unheard of. Alongside the fruit and vegetables, meat and tinned foods they sold refrigerators that they had purchased at very low cost from an eastern European company ... 11811 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Speed-as-a-Trend.htm Observing and reacting to trends makes the difference between success and failure in today's marketplace. Technology is shrinking time and space, giving customers more choices and businesses more competition with less time to respond. Thus, speed is an emerging trend that impacts business in a ... 11827 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/We-Sell-For-Less-and-Our-Stores-Are-a-Mess-.htm What kind of image do you present when marketing your products Are you professional and well organized or does your store site whatever scream, quot;sloppy!, quot; to those who matter the most: your customers Let's see how one leading retailer is winning the sales war, but losing an important battle: ... 11808 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/What-You-Need-to-Know-About-CRM.htm 1. It's all about the customer. Some companies focus too much on expensive CRM programs and elaborate IT departments and not enough on what is at the core of CRM. CRM programs need to be designed to appeal to the business' customers. The best Call Centers are the ones which customers find easy to... 11820 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Your-Career-Plan-Think-Like-A-CEO.htm You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day. Conversely, you're gut tells you that everything would be different if you could only find ... 11822 Sat, 18 Feb 2006 03:02:36 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/4-Customer-Service-Mistakes-Companies-Should-Avoid-Making.htm 1 Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Would you think it normal business practice for a retail store clerk to ask you to quot;wait a minute... 1577 Sat, 18 Feb 2006 03:02:33 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/4-Easy-Steps-to-Better-Online-Customer-Support.htm Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too. If you're like many of us out there, the ... 1560 Sat, 18 Feb 2006 03:02:33 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/7-Bits-Of-Critical-Information-You-Cant-Afford-NOT-To-Know-About-Your-Customers.htm If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. It's about really knowing them as individuals, knowing what they mean to your business, and most of all, knowing what you need to... 1575 Sat, 18 Feb 2006 03:02:33 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Aint-We-Wonderful-.htm It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing business with you is not to help you buy the latest Jaguar or put your children through college. You ... 1553 Sat, 18 Feb 2006 03:02:33 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Are-You-Giving-Your-Customers-Enough-Reasons-To-Return-To-Your-Business-.htm Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis. To ... 1558 Sat, 18 Feb 2006 03:02:33 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/At-Your-Service-The-Ten-Commandments-of-Great-Customer-Service-.htm Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with you... 1551 Sat, 18 Feb 2006 03:02:33 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Become-a-Customer-Enthusiasm-Guru-.htm One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru. Your question... 1588 Sat, 18 Feb 2006 03:02:33 GMT http://www.ezinearticles.us/articles/Business:Customer-Service/Communicating-Value.htm Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about. Always, but especially during lean times, effective sales professionals know the importance of communicating value. Budgets if they ever were ... 1564 Sat, 18 Feb 2006 03:02:33 GMT